Payment gateway Guidelines

Payment Gateway Guidelines

The Terms and Conditions contained herein shall apply to any person ("User") using the services of MARKREY(AP MARKFED e- auction platform) for making , Transaction Fee and Earnest Money Deposit (EMD) payments/SD/contract value through an online payment gateway service ("Service") offered by AXIS BANK and payment gateway service provider through https://markfer.ap.gov.in/markray/. Each User is therefore deemed to have read and accepted these Terms and Conditions.

A. Privacy Policy

APMARKFEDrespects and protects the privacy of the individuals that access the information and use the services provided through them. Individually identifiable information about the User is not willfully disclosed to any third party without first receiving the User's permission, as covered in this Privacy Policy.

This Privacy Policy describes APMARKFED treatment of personally identifiable information that APMARKFED collects when the User is on the APMARKFED website. APMARKFEDdoes not collect any unique information about the User except when you specifically and knowingly provide such information on the Website. Like any business interested in offering the highest quality of service to clients, APMARKFEDmay, from time to time, send email to the User and other communication to tell the User about the various services, features, functionality and content offered by APMARKFED website or seek voluntary information from The User.

Please be aware, however, that APMARKFED will release specific personal information about the User if required to do so in the following circumstances:

  • 1) in order to comply with any valid legal process such as a search warrant, statute, or court order, or available at Start Date and time of the Auction
  • 2) if any of User's actions on our website violate the Terms of Service or any of our guidelines for specific services, or
  • 3) to protect or defend APMARKFED legal rights or property, the APMARKFEDsite, or the Users of the site or;
  • 4) to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the security, integrity of APMARKFEDwebsite/offerings.
B. General Terms and Conditions for E-Payment
  • 1. Once a User has accepted these Terms and Conditions, he/ she may register on APMARKFEDsite and avail the Services.
  • 2. APMARKFEDrights, obligations, undertakings shall be subject to the laws in force in India, as well as any directives/ procedures of Government of India, and nothing contained in these Terms and Conditions shall be in derogation of APMARKFEDright to comply with any law enforcement agencies request or requirements relating to any User's use of the website or information provided to or gathered by APMARKFED with respect to such use. Each User accepts and agrees that the provision of details of his/ her use of the Website to regulators or police or to any other third party in order to resolve disputes or complaints which relate to the Website shall be at the absolute discretion of APMARKFED.
  • 3. If any part of these Terms and Conditions are determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth herein, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these Terms and Conditions shall continue in effect.
  • 4. These Terms and Conditions constitute the entire agreement between the User and APMARKFED. These Terms and Conditions supersede all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the User and APMARKFED. A printed version of these Terms and Conditions and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms and Conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
  • 5. The entries in the books of APMARKFEDand/or the Payment Service Providers kept in the ordinary course of business of APMARKFEDand/or the Payment Service Providers with regard to transactions covered under these Terms and Conditions and matters therein appearing shall be binding on the User and shall be conclusive proof of the genuineness and accuracy of the transaction.
  • 6. Refund for Charge Back Transaction: In the event there is any claim for/ of charge back by the User for any reason whatsoever, such User shall immediately approach APMARKFEDwith his/ her claim details and claim refund from APMARKFEDalone. Such refund (if any) shall be effected only by via payment gateway or by means of a demand draft or such other means as APMARKFEDdeems appropriate. No claims for refund/ charge back shall be made by any User to the Payment Service Provider(s) and in the event such claim is made it shall not be entertained.
  • 7. In these Terms and Conditions, the term "Charge Back" shall mean, approved and settled credit card or net banking purchase transaction(s) which are at any time refused, debited or charged back to merchant account (and shall also include similar debits to Payment Service Provider's accounts, if any) by the acquiring bank or credit card company for any reason whatsoever, together with the bank fees, penalties and other charges incidental thereto.
  • 8. Refund for fraudulent/duplicate transaction(s): The User shall directly contact APMARKFEDfor any fraudulent transaction(s) on account of misuse of Card/ Bank details by a fraudulent individual/party and such issues shall be suitably addressed by APMARKFED alone in line with their policies and rules.
  • 9. Server Slow Down/Session Timeout: In case the Website or Payment Service Provider's webpage, that is linked to the Website, is experiencing any server related issues like 'slow down' or 'failure' or 'session timeout', the User shall, before initiating the second payment,, check whether his/her Bank Account has been debited or not and accordingly resort to one of the following options:

    - In case the Bank Account appears to be debited, ensure that he/ she does not make the payment twice and immediately thereafter contact APMARKFEDvia e-mail or any other mode of contact as provided by APMARKFEDto confirm payment.

    - In case the Bank Account is not debited, the User may initiate a fresh transaction to make payment.

    However, the User agrees that under no circumstances the Payment Gateway Service Provider shall be held responsible for such fraudulent/duplicate transactions and hence no claims should be raised to Payment Gateway Service Provider No communication received by the Payment Service Provider(s) in this regard shall be entertained by the Payment Service Provider(s).
C. Limitation of Liability
  • 1. APMARKFEDhas made this Service available to the User as a matter of convenience. APMARKFED expressly disclaims any claim or liability arising out of the provision of this Service. The User agrees and acknowledges that he/ she shall be solely responsible for his/ her conduct and that APMARKFEDreserves the right to terminate the rights to use of the Service immediately without giving any prior notice thereof.
  • 2. APMARKFEDand/or the Payment Service Providers shall not be liable for any inaccuracy, error or delay in, or omission of (a) any data, information or message, or (b) the transmission or delivery of any such data, information or message; or (c) any loss or damage arising from or occasioned by any such inaccuracy, error, delay or omission, non-performance or interruption in any such data, information or message. Under no circumstances shall the APMARKFEDand/or the Payment Service Providers, its employees, directors, and its third party agents involved in processing, delivering or managing the Services, be liable for any direct, indirect, incidental, special or consequential damages, or any damages whatsoever, including punitive or exemplary arising out of or in any way connected with the provision of or any inadequacy or deficiency in the provision of the Services or resulting from unauthorized access or alteration of transmissions of data or arising from suspension or termination of the Services.
  • 3. APMARKFEDand the Payment Service Provider(s) assume no liability whatsoever for any monetary or other damage suffered by the User on account of:
    - the delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the Payment Gateway or Services in connection thereto; and/ or
    - any interruption or errors in the operation of the Payment Gateway.
  • 4. The User shall indemnify and hold harmless the Payment Service Provider(s) and APMARKFEDand their respective officers, directors, agents, and employees, from any claim or demand, or actions arising out of or in connection with the utilization of the Services. The User agrees that APMARKFEDor any of its employees will not be held liable by the User for any loss or damages arising from your use of, or reliance upon the information contained on the Website, or any failure to comply with these Terms and Conditions where such failure is due to circumstance beyond APMARKFEDreasonable control.
D. Miscellaneous Conditions:
  • 1. Any waiver of any rights available to APMARKFEDunder these Terms and Conditions shall not mean that those rights are automatically waived.
  • 2. The User agrees, understands and confirms that his/ her personal data including without limitation details relating to debit card/ credit card transmitted over the Internet may be susceptible to misuse, hacking, theft and/ or fraud and that APMARKFEDor the Payment Service Provider(s) have no control over such matters.
  • 3. Although all reasonable care has been taken towards guarding against unauthorized use of any information transmitted by the User, APMARKFEDdoes not represent or guarantee that the use of the Services provided by/ through it will not result in theft and/or unauthorized use of data over the Internet.
  • 4. APMARKFED, the Payment Service Provider(s) and its affiliates and associates shall not be liable, at any time, for any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communications line failure, theft or destruction or unauthorized access to, alteration of, or use of information contained on the Website.
  • 5. The User may be required to changehis/ her own Password in order to register and/ or use the Services provided by APMARKFEDon the Website. By accepting these Terms and Conditions the User aggress that his/ her User ID and Password are very important pieces of information and it shall be the User's own responsibility to keep them secure and confidential. In furtherance hereof, the User agrees to

- Choose a new password, whenever required for security reasons.
- Keep his/ her User ID & Password strictly confidential.
- Be responsible for any transactions made by User under such User ID and Password.

The User is hereby informed that APMARKFEDwill never ask the User for the User's password in an unsolicited phone call or in an unsolicited email. The User is hereby required to sign out of his/ her APMARKFEDaccount on the Website and close the web browser window when the transaction(s) have been completed. This is to ensure that others cannot access the User's personal information and correspondence when the User happens to share a computer with someone else or is using a computer in a public place like a library or Internet cafe.

E. Debit/Credit Card, Bank Account Details
  • 1. The User agrees that the debit/credit card details provided by him/ her for use of the aforesaid Service(s) must be correct and accurate and that the User shall not use a debit/ credit card, that is not lawfully owned by him/ her or the use of which is not authorized by the lawful owner thereof. The User further agrees and undertakes to provide correct and valid debit/credit card details.
  • 2. The User may make his/ her payment (Transaction Fee/Earnest Money deposit/SD/contract value) to APMARKFEDby using a debit/credit card or through online banking account. The User warrants, agrees and confirms that when he/ she initiates a payment transaction and/or issues an online payment instruction and provides his/ her card / bank details:

- The User is fully and lawfully entitled to use such credit / debit card, bank account for such transactions;
- The User is responsible to ensure that the card/ bank account details provided by him/ her are accurate;
- The User is authorizing debit of the nominated card/ bank account for the payment of Registration Fee, Transaction Fee and Earnest Money Deposit
- The User is responsible to ensure sufficient credit is available on the nominated card/ bank account at the time of making the payment to permit the payment of the dues payable or the bill(s) selected by the User inclusive of the applicable Fee.

F. Personal Information
  • 1. The User agrees that, to the extent required or permitted by law, APMARKFEDand/ or the Payment Service Provider(s) may also collect, use and disclose personal information in connection with security related or law enforcement investigations or in the course of cooperating with authorities or complying with legal requirements.
  • 2. The User agrees that any communication sent by the User vide e-mail, shall imply release of information therein/ therewith to APMARKFED. The User agrees to be contacted via e-mail on such mails initiated by him/ her.
  • 3. In addition to the information already in the possession of APMARKFEDand/ or the Payment Service Provider(s), APMARKFEDmay have collected similar information from the User in the past. By entering the Website the User consents to the terms of APMARKFED’sinformation privacy policy and to our continued use of previously collected information. By submitting the User's personal information to us, the User will be treated as having given his/her permission for the processing of the User's personal data as set out herein.
  • 4. The User acknowledges and agrees that his/ her information will be managed in accordance with the laws for the time in force.
G. Payment Gateway Disclaimer.

The Service is provided in order to facilitate payment of /Transaction Fee/Earnest Money Deposit/ SD/contract value online. APMARKFED or the Payment Service Provider(s) do not make any representation of any kind, express or implied, as to the operation of the Payment Gateway other than what is specified in the Website for this purpose. By accepting/ agreeing to these Terms and Conditions, the User expressly agrees that his/ her use of the aforesaid online payment Service is entirely at own risk and responsibility of the User.

H. IMPORTANT NOTE ON REMITTANCE REFUNDS: Any Master/VISA Card Issued by any Bank will be Accepted by AXIS bankpayment Gateway.
Bidders are requested to use discretion in their choice of payment channel for remittance of EMD.
  • 1. Bidders are encouraged to use Net banking facility for payment of Transaction Fee/Earnest Money deposit/SD/contract value as far as possible for faster refunds in case of unsuccessful Bids for the Auction.
  • 2. Bidders are advised to pay Transaction Fee/Earnest Money deposit/SD/contract value Online for the NEFT/ RTGS transaction or through Challan at least T-1 or T-2 days before EMD End Date and Time (T= Auction Start Date and Time) to avoid last minute delays and denials of successful Participation and to take care of any delays in Banking procedures.
  • 3. Bidders are advised not to use RTGS Challan downloads at the penultimate hour of EMD End Date and Time closing as any delay by their banker would delay the Participation on the platform. Please allow at least 1-3 Hours for the system to enable continuation of Participation after Debit of Bidder Bank Account in case of RTGS Challan payments.
Standard Refunds:
  • 1. Net Banking/ NEFT/ RTGS Challan: One (1) Banking Business Day from time of initiation of refund by APMARKFEDsubject to RTGS/ NEFT timings of RBI.
  • 2. Credit card/ Debit card: 7-15 working days from time of initiation of refund by the APMARKFED. However, this may be longer in case of certain bank cards. In case of delays, bidders are requested to contact the Card issuing Bank for faster resolution.
  • 3. If EMD is paid by the bidder in online mode (Credit/ Debit/NEFT/RTGS) then the EMD of unsuccessful bidders will be refunded after completion of Auction to his account mentioned at the time of his registration process.
  • 4. Bidder Paid EMD through Credit/Debit Card then the EMD of unsuccessful bidders will be refunded to Registeredbank Account of bidder
  • 5. Bidder Paid EMD through NEFT/RTGS/NET BANKING then the EMD of unsuccessful bidders will be refunded to Registered Account Details of bidder.
  • 6. No claim from the bidders will be entertained for non-receipt of the refund in any account other than the Registered bank Account of bidder.
  • 7. In case the Auction is cancelled then EMD of all the participating bidders will be refunded unless it is forfeited by the department.
  • 8. If the refund of EMD is not received by the bidder in the account from which the EMD has been made due to any technical reason then it will be paid through conventional system of e-payment.
  • 9. The EMD of successful bidder will be retained with APMARKFED. Based on Terms and Conditions EMD will be adjusted in Security Deposit/Balance Payment. Otherwise After receipt of 100% Payment done by bidder or after lifting the Material APMARKFEDwill refund EMD.
  • 10. Transaction Fee will be collect for each auction /each item and Non Refundable.